Shipping policy

Thank you for shopping with us! We're committed to delivering your orders as quickly and safely as possible. Below, you’ll find all the important details regarding our shipping process.

Processing Time

  • Orders are processed and shipped within 1-2 business days after payment is received.
  • Orders placed after 12:00 PM on business days may be processed the following day.
  • Please note: Weekends and public holidays are not considered business days, so shipping may be delayed during these times.

Shipping Methods & Delivery Time

We offer the following shipping methods:

  • Standard Shipping: 5-7 business days (within the continental U.S.)
  • Expedited Shipping: 2-3 business days
  • Overnight Shipping: 1 business day (available for orders placed before 12:00 PM)

Shipping times may vary depending on your location. We will send you a tracking number as soon as your order ships, so you can track it every step of the way.

Shipping Rates

  • Shipping costs are calculated at checkout based on your location, the size of your order, and the shipping method you choose
  • Expedited and Overnight shipping rates are available at checkout.

International Shipping

We currently offer international shipping to select countries. Delivery times and rates will vary depending on your location. International shipments may be subject to customs fees, taxes, or duties that are the responsibility of the customer.

Order Tracking

Once your order has shipped, you’ll receive an email with your tracking number. You can use this number to track your shipment on the carrier’s website. Please allow up to 24 hours for tracking information to update.

Address Accuracy

Please ensure your shipping address is correct at the time of checkout. We are not responsible for delays or lost packages due to incorrect or incomplete shipping information. If you notice an error in your address, please contact us immediately at jmolyneux1980@gmail.com to make corrections.

Missing or Damaged Items

We carefully inspect all orders before shipping. However, if your order arrives damaged or with missing items, please contact us within 7 days of receipt at jmolyneux1980@gmail.com with your order number and details of the issue. We’ll make it right as quickly as possible.

Returns and Exchanges

If you're not completely satisfied with your order, please refer to our [Return & Exchange Policy] for more information on how to return or exchange your items.

Customer Support

For any shipping-related inquiries or issues, feel free to reach out to us at jmolyneux1980@gmail.com or call 07858 597253. We're happy to assist!